It's Working for Me

Fri, 14 Oct 2011 10:55:00 -0600

One of the worst things you can ever say as a developer/programmer is “It’s working for me.” Unless of course that is immediately followed by “..but let’s dig in and figure out why it isn’t working for you.” This type of thinking is a cancer within development teams and certainly isn’t customer focused. Software breaks, apps don’t work properly, and if you’re a developer it’s your responsibility to do whatever it takes to resolve your customer issues. A few years ago one of my dev teams was having tremendous difficulty replicating a customer-reported issue. One of the developers started the whole “It’s working for me” thing and my manager heard it. He jumped in and quickly asked my developer if he was going to package up his computer and ship it to the customer. What a great response.

Programming on Aaron West's technology blog

It's Working for Me