How To Fix Missing Plug-in Issue in Chrome

Posted by Aaron West at 12:28 PM in Mac

Back in April I blogged about an issue I found with the Chrome browser where the Flash Player debugger wasn't working properly. That post has received a number of views and has helped a few folks get around the issue. I recently ran into a similar issue where viewing PDF files in Chrome caused the following screen to display. NOTE: I believe this issue only pertains to the dev channel version of Chrome.

Somewhere along the way Chrome has added it's own PDF viewer plug-in that has taken over the browser. Fortunately, fixing this issue is just as easy as fixing the Flash Player debugger issue. I want the Preview application on Mac OS X to be used for PDF's instead of Chrome's default plug-in. To make this happen you open Chrome's plug-in preferences window (Preferences - Under the Hood - Content Settings (button) - Plugins - Disable individual plug-ins (text)) and disable the Chrome PDF Viewer. After making this change everything should be back to normal.

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This entry was posted by Aaron West on August 6, 2010 at 12:28 PM. It was filed in the following categories: Mac. It has been viewed 138377 times and has 47 comments.

47 Responses to How To Fix Missing Plug-in Issue in Chrome

  1. ahuva kapon

    Thanks a lot!

  2. Sarah

    it didn't work...

  3. I think one thing you need to add is that for the change to take effect, you must close the browser and re-open. I noticed one of the posts said it didn't work and that might be why. Also, since Chrome updated, the path is slightly different: Customize button (wrench) > Options > Under the Hood > Content Settings (button) > then under "Plugins", "Disable individual plug-ins...". Or you can bypass all that and just type "about:plugins" in the Google Chrome address bar. Hope that helps.

  4. Thank you for the comment Linda. I'll look into making the changes you suggest over the next few days.

  5. Lee Nguyen

    Oh wow ! I really really thanks a lot. I did hundred times and hundred ways to find way to fix it ( Missing Plug-in ) but I failed.

    Luckily. I found your webside . I did as you show. I fixed it. Now I can watch clip on youtube and listen music.

    Thanks a lot.

  6. Gi

    Thank you!!

  7. Stacey

    What if it says it's already disabled?? could it be that I need to update java or real player?

  8. haraki

    i dont find that on my plugins but it still missing

  9. vinda

    thankx a ton linda :) muhaa

  10. vinda

    thanx a ton linda :) muhaa

  11. boyeut

    it didn't work.

  12. tig

    Thank you very much! this thing was puzzling me for days...

  13. q

    didnt work...

  14. Charles

    I FOUND A FIX. If you click on 'details' at the top right, and expand the Flash section (probably at the top of the list), you may have multiple versions of the same Flash enabled - disable one of these. It SHOOULD work. Just worked for me! Good luck.

  15. Jeff

    Now @Charles fix worked for me!!! Thanks.

  16. Charles, thanks for posting the info; I'm glad it helped others. I'm curious why your fix works versus what I posted in this blog entry. I've tested and retested and each time what I suggest in this post fixes the problem. Can you shed any light on this?

  17. I don't think plugin issue is good for chrome, I used to download a plugin to chorme, it generate a lot of wrong codes, but firefox worked well.

  18. WPinto

    Charles' answer solved my issue. Thank you very much!!!

  19. Antonio

    Charles solution worked for me!
    Thanks everybody!!!

  20. LNK

    If the plugin is already disabled, reenable it. At least that is what worked for me.

    Anybody else finding this browser counterintuitive and hard to deal with? I like the interface and I've been happy with chrome for a while but I'm beginning to suspect it's not worth the effort.

  21. Jeton

    Here's the solution.It worked for me:

    First go to Options then Under the Hood
    at the Privacy section choose Content settings.
    Scroll down to Plug-ins,click Disable individual plug-ins
    Check if these two plug-ins are disabled :

    Flash (2 files) - Version: 11,1,102,55
    Shockwave Flash 11.1 r102
    Name:   Shockwave Flash
    Description:   Shockwave Flash 11.1 r102
    Version:   11,1,102,55
    Location:   C:\Program Files\Google\Chrome\Application\16.0.912.75\gcswf32.dll
    MIME types:   
    MIME type   Description   File extensions
    application/x-shockwave-flash   Adobe Flash movie   
    application/futuresplash   FutureSplash movie   
    Name:   Shockwave Flash
    Description:   Shockwave Flash 11.1 r102
    Version:   11,1,102,55
    Location:   C:\Windows\system32\Macromed\Flash\NPSWF32.dll
    MIME types:   
    MIME type   Description   File extensions
    application/x-shockwave-flash   Adobe Flash movie   
    application/futuresplash   FutureSplash movie   

    If so,just enable them,and the "Missing plug-in"problem won't appear anymore.Hope i helped.

  22. Yeah,yeah,yeah

    Thanks, dude! It really solved the problem.

  23. Jessica Skippon

    Brilliant, many thanks. Your instructions were simple and worked perfectly.

  24. starr

    thanks a lot!(:

  25. william

    Yep! I had the same issues, went in and disabled the Chrome PDF viewer plug in and things started working immediately. THANK YOU!

  26. Pej

    I disabled "Flash (3 files) - Version:
    Shockwave Flash 11.1 r31" and enabled it and it worked. good luck

  27. Bert

    Yes... that did the trick for me :-)
    Thank You!

  28. gina

    I have had to do this with plugins before-what I am wondering is how are the plug ins getting enabled/disabled?? :\ just sayin..

  29. gina

    ....enabling/disabling,somehow on their, own I mean?

    Sure does feel good when you solve the problem though!

    also, how do you delete/remove duplicate posts here?! :\

  30. sairuhbby

    Thank you so much! I've used this for my laptop and PC, so I know it's not just my computer.

    ProTip: No matter how many times Google changes the series of clicks to get to the plugins page, you can always type in
    or better yet, copy and paste it in the address bar from here.

  31. For me none of these solutions worked but here's one that did.

    My itunes was crashing too, it wouldn't open. I found that I had duplicate quicktime components in my ~library/quicktime and my user/library/quicktime folders. I deleted everything in the latter and now Chrome and itunes are fine.

  32. Will

    I had this "missing plugin' message on all youtube videos. Tried to upgrade my software, my programs where all updated. I have Google chrome and i went to my plugins, disabled all adobe and other video plugins, then I enabled all of them (basically refreshing). It started to play videos again.

    I hope this helps

  33. Mike Harrell

    Worked! Thanks.

  34. Jim Minton

    Having the same issues and have been fighting this for weeks. Just uninstalled and re-installed. No luck. Went into the plugin able and disable and have tried everything everyone on every site has said.
    Should I disable all and restart, then enable only the Flash or the Shockwave?

    Also the ALLOW button. Should that be on or off on the selected and enabled plugin?


  35. Jim Minton

    PS I am on a Mac

  36. Diane

    Thanks, Jeton. This happens quite often and I keep coming to this page to clear the settings. This is the only place I can get answers. Why does this keep happening? I appreciate everyone's help!

  37. ramya

    super .... it worked for me

  38. Tulmul

    Do you have any fix for Youtube buffering problem ??? It has become headache :)

  39. ludaman

    Ok, it took my awhile as well,,a few days. Uninstalled Chrome, reinstalled. No help. Went through all of the players as well. It was a headache. My fix...I only enabled the following:

    Description:   Shockwave Flash 11.1 r31

    Works again. I am by no means a computer savvy person and this was getting me irritated. But I know every time my computer runs a scan a file comes up on one of them and I act on it...I believe this may be because there is an error somewhere in it. I know now to just watch it. Keep truckin all.

  40. Reznu

    Thanks jeton

  41. Nicola Woolley

    I tried everything here....updated everything, turned off the Chrome PDF Viewer, etc, the only thing that worked for me was when i disabled the top file (Description: Shockwave Flash 11.1 r102 (below)) and turned the Chrome PDF Viewer on and off. Hope i have helped. Thank you Aaron and Jeton for pointing me in the right direction.

    Flash (2 files) - Version: 11,3,300,271
    Shockwave Flash 11.3 r300
    Name: Shockwave Flash
    Description: Shockwave Flash 11.1 r102
    Version:    11,1,102,55
    MIME types: MIME type   Description   File extensions
    application/x-shockwave-flash   Adobe Flash movie   
    application/futuresplash   FutureSplash movie   

    Name:    Shockwave Flash
    Description: Shockwave Flash 11.3 r300
    Version:   11,3,300,271
    Location:   C:\Windows\system32\Macromed\Flash\NPSWF32_11_3_300_271.dll
    MIME types:   
    MIME type   Description   File extensions
    application/x-shockwave-flash   Adobe Flash movie   
    application/futuresplash   FutureSplash movie   

  42. brenda

    thank you so much

  43. Tammy

    will let you know if this works for me

  44. johnwerneken

    NOT an answer.

    Disabling the message, regardless of its cause, is the idea, NOT having any adobe plugin or other product or god forbid setting a setting for anything related to flash or adobe, both of which are of SATAN.

    Why would ANYONE think a person GETTING a "error message" who writes that THEY WANT TO GET RID OF THE MESSAGE, would want to here about the error itself? The so-called error is INTENDED!

    I DO NOT WANT THE PLUGIN MANY VIDEO WEBSITES LOOK FOR, not under any citcumstances!

  45. graeme

    i have tried everything on this site and nothing has worked, iv disabled the pdf reader and it done nothing i have only 1 flash player in my plug in list, can anyone help me out?

  46. @graeme - what are you seeing in your browser? Are you getting an error? Is it saying "missing plug-in" similar to the screenshot I provided in the post? If you can provide some more details I may be able to help.

  47. Prachi

    So this is a bit weird, but lemme share what happened with me.
    I checked my plugins and saw that it was already disabled. What i did was I enables it and it worked!
    So in case this doesn't work guys, try doing the opposite, maybe ?